Refund policy

Last updated: September 23, 2026

30-day return window

You may request a return within 30 days after delivery. Contact support@stahomily.com with your order number, the item you wish to return and the reason for your request. For damaged, defective or incorrect items, include a description and photos when available.

Return condition

For a change-of-mind return, the item must be unused, in the condition received, and include its original packaging, accessories and any tags. Please provide an order number or proof of purchase. These conditions do not prevent you from reporting a defective, damaged or incorrect item, or exercising statutory rights.

Who pays return shipping?

  • Quality problems, defects, damage or an incorrect item: we cover the return shipping cost and provide return instructions or a prepaid label as appropriate.
  • Non-quality returns, including a change of mind: the buyer pays the return shipping cost. Original outbound shipping charges are not refundable for these returns, except where required by law.

No restocking fee is charged.

How to return an item

  1. Email our support team within the return window.
  2. Wait for return instructions and confirmation of the correct return address.
  3. Pack the item securely and keep the tracking receipt.

Please do not send parcels to our business address without first confirming return instructions. Our published business address is not automatically the return destination for every order.

Refund timing

After we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us.

Exchanges and cancellations

To exchange an item, contact us about returning the original item and placing a separate order. To cancel an order, email us promptly. Cancellation cannot be guaranteed once fulfillment has started; shipped orders are handled under this return policy.

Consumer rights

This policy does not limit your legal rights for faulty, misdescribed or undelivered goods. Where UK or EU distance-selling cancellation rights apply, eligible consumers may also notify us within 14 days of delivery that they wish to cancel, subject to applicable statutory exceptions. Mandatory consumer protections take precedence over conflicting policy terms.

Contact

Stahomily is operated by YOUBUY LLC.

Email: support@stahomily.com

Business address: 5 Cromwell Drive, Worle, Weston-super-Mare, BS22 7UL, United Kingdom.

For order questions, include your order number and the email address used at checkout. For return requests, contact us before sending an item; we will confirm return instructions and the appropriate return address.